Reported Issues and Questions for Freecycle.org

Here's our current list of reported issues and questions for Freecycle.org. We are updating this list as things change.

As a nonprofit organization that is run almost entirely by volunteers, we have to make hard decisions about where to focus our limited development resources. We appreciate your patience as we work our way through the issues and requests for changes.

Email

  • The Unsubscribe link on our post emails doesn't always change members' email preferences to No Emails. If you find you're still getting emails, please contact your town moderator, who can change them for you, or click the Contact link above and let us know the email address you use for Freecycle and our Help Team volunteers can set your account to No Email or delete it entirely (please specify which). (1780).
  • No Reply by Email link on posts. You can no longer reply to a post by email. More information here: Announcing changes to Post replies.
  • Password reset email are sometimes delayed or not received, or go to Spam folder. Here's what to do if you have issues with resetting your password.  

Online messaging

  • It is not currently possible to delete old message threads. (1423)
  • Not able to view the entire message window, particularly the box to type your message and the Send button. Scroll bars do not work on this window. Try this: make sure your cursor is within the message window, then use your mouse scroll wheel or laptop track pad to scroll down OR zoom your browser view out until you can see the whole message window. (1463)
  • Time/date stamps are not showing on messages when using the Safari browser on all devices, and when using any browser on iPads and iPhones. Please try using a different browser or device. (1409).

Search and Search Results

  • Closed posts appear in search results. Clicking on a post that has been closed may result in a 410 error or a message that the post has been closed. This happens particularly with posts that had previously been edited and then closed. (1503)
  • Some items that are visible on the Dashboard, My Posts or Town page, particularly new posts, are not included in search results. (1472)
  • Items listed in a Digest email are not found in search or visible on Dashboard or Town page: Since posts in digest emails can be up to 24 hours old, there is a chance that the item has already been given away.
  • US state and Canadian province abbreviations entered in Find Towns search do not produce a list of Towns in the requested state or province. Try this: spelling out the full name of the state or province in the search box to see a list of all towns. (1462)

Error Messages

  • If you get an error message in the 500 range (500, 503, etc.), this is a code or server issue. Specifically, a 503 error is probably an indication that what you were trying failed because some part of the system timed out (database, email, etc). This is likely temporary. Please try again later. 
  • Error messages in the 400 range usually mean that the post you are trying to view is no longer available, possibly because it was closed or is awating approval by the Town moderators. You may also see the post details grayed-out. If you are clicking through from a Reply Online link in an email, try going to the Town page for the town the post was made in to see if the item is still availale.

Unsupported or problematic apps, operating systems and browsers

Please See Operating Systems, Browsers, and Applications not working well.

Viewing posts

  • All posts for a Town aren't displaying on Dashboard, even when you click Load More multiple times. This is related to filtering and is particulaly noticeable when you filter your Dashboard on a specific Town and that Town has only a small number of posts. A workaround is to view the posts directly on the Town page. (1352).
  • No posts display on Dashboard, My Posts, or Town page. If you are using an older iPad, iPhone or Windows Vista or XP, See Operating Systems, Browsers, and Applications not working well.
  • Clicking the "Show photos full size" link in the post details window doesn't enlarge the size of the photo. If the photo was below the maximum allowed size when uploaded, then it will be enlarged when the link is clicked. If it was already the maximum size, it cannot be shown any larger.

Making and Editing Posts

  • Including Photos in posts:    
    • Sometimes photos don't appear on the post. If this happens, please try making the post without the photo and then editing the post to add the photo, adding photos one at a time, and saving between each addition. (1389, 1171, 1286)
    • Photos don't appear in the post in the order in which they were uploaded (1286)
    • Some members, particularly Mac users are not able to drop and drag photos. Try this: Upload photos instead, or try using a different device to make the post. (1763)

Member Accounts and Account Settings

  • Facebook signup and login are currently not working. Our tech team are working with Facebook to fix this. In the meantime, please log in with your email address or username and password. If you don't remember your password, you can request a password reset, here: https://freecycle.org/login?reset-password (1802)
  • If you see a message that your username was not accepted when signing up, see this page for more information: https://freecycle.helpscoutdocs.com/article/272-username-not-accepted-for-signup.
  • Member Since date is inaccurate. We are aware of this minor issue. (1184)
  • "Password" error when making changes to settings to changes other than password. This may be caused by your password manager (particularly Last Pass) trying to insert a password automatically. Try disabling or logging out of your password manager and then changing your settings.
  • Don't see a place to put a password when creating a new account? Try this: Close your browser tab and open an new one, then try signing up again.

Translations

  • "Cancel post" in post actions not yet translated.
  • Some areas of the website footer and documents linked from the footer are not translated. (1050)

Alerts

  • The Alerts feature is currently online only.  We plan to have it also send emails in the future. (870)

Notes for Town Moderators

  • For Town Moderators: the new Modtools3.0 is under development. Click here for information on using legacy modtools with FC3.
  • The ability to send Files to all members of a Town group has been restored and mods find it works most of the time. Please make sure your File is created using plain text (no html) directly in the online form, is brief, and doesn't include attached documents. Another option is to create a post on your Town to communicate to members.
  • Sending Admins has been permanently disabled and has been replaced by Files.
  • Automatic file sending (for example, Welcome email when a new member joins) is working intermittently. (1461)
  • Some mods report not receiving email notifications for Contact Mods messages from the online messaging system. Please check Mod Tools for pending Members and Posts, and your Contact Moderators messages on Freecycle.org, at least once daily. 
  • It is not possible for a moderator to initiate a conversation with a member using My Messages This is by design. Mods who need to contact a member a Town should use Modtools to send a message.

Last updated June 28, 2022

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