Reported Issues with Freecycle.org
Here's our current list of reported issues. List updated as things change.
As a nonprofit organization that is run almost entirely by volunteers, we have to make tough decisions about where to focus our limited development resources. We appreciate your patience as we work our way through the issues and requests for changes.
If you are not a Freecycle member but are receiving password reset emails that look like they are from Freecycle, see this article for more information.
Making and Editing Posts
- Including Photos in posts
- Photos don't appear in the post in the order in which they were uploaded (1286)
- Not able to drop and drag photos. Try this: Upload photos instead.
- Don't see the Make a Post button: This could be one of a few things:
- If you are using a phone, turn the phone sideways so that you can see more of the screen. You should now be able to see the Make a Post button.
- You are not a member of any Freecycle towns yet. Check your My Towns page to see if you are a member of any towns. See this page for how to join a town: Join a Town.
- You are not logged in. Click here to log in: https://freecycle.org/login
Online messaging
- Can't see the box to type a message when replying to a message. Try this: Zoom out in your browser to 100% or less.
- Not able to report another member. The Report Member link on a member profile is not currently working. To report a member, send a message to your town moderators. Provide the other member's username and explain why you are reporting them. (1760)
- Not able to reply to a message about a post. It may be that the posting member has blocked one of the other members who replied to the post and this is stopping all messaging about that post. Please unblock the blocked member, reply to the member you want to communicate with, and then block the other member again. Here's more information on blocking and unblocking members. (2258)
- Photos cannot be included in messages. This is being considered as a future feature.
Search and Search Results
- Posts not found in search. Some items that are visible on the Dashboard, My Posts or Town page, particularly new posts, are not included in search results. (1472)
- Items listed in a Digest email are not found in search or visible on Dashboard or Town page: Since posts in digest emails can be up to 24 hours old, there is a chance that the item has already been given away and the post removed.
- US state and Canadian province abbreviations entered in Find Towns search do not produce a list of Towns in the requested state or province. Try this: spell out the full name of the state or province in the search box to see a list of all towns.
Viewing posts
- All posts for a Town don't display on Dashboard, even when you click Load More multiple times. This is related to filtering and is particularly noticeable when you filter your Dashboard on a specific Town and that Town has only a small number of posts. Try This: view the posts directly on each Town page.
- Clicking the "Show photos full size" link in the post details window doesn't enlarge the photo. If the photo was below the maximum allowed size when uploaded, then it will be enlarged when the link is clicked. If it was already the maximum size, it cannot be shown any larger.
Accounts and Account Settings
- Signup: If you see a message that your username was not accepted when signing up, even after multiple entries, try tabbing or clicking into the next field to restart the username check. See this page for more information: Username not accepted for signup.
- Member Since date is inaccurate. We are aware of this minor issue. (1184)
- "Password" error when making changes to settings to changes other than password. This may be caused by your password manager (particularly Last Pass) trying to insert a password automatically. Try disabling or logging out of your password manager and then changing your settings.
- Don't see a place to put a password when logging in or creating a new account? Try this: Close your browser tab and open an new one, then try signing up again.
Error Messages
- Error messages in the 400 range usually mean that the post or member profile you are trying to view is no longer available, possibly because the post was closed or is awaiting approval by the Town moderators. If you are clicking through from a Reply Online link in an email, try going to the Town page for the town the post was made in to see if the item is still available.