Help and Contacts

We care about your experience with Freecycle.org. Here's how to get the information or help you need:

• Contact your local Town Moderator team when your question is about something happening in your local Freecycle Town. Your volunteer moderators can help with questions and concerns, including the status of your post, what is allowed for posting, and other members or their posts.
• If you need help using the Freecycle website or have technical issues, click the Contact link at the top of this page, or the green question mark at the bottom of any page of our website to send a message and our Help Team volunteers will be happy to assist.

Questions about our data privacy policy or to request deletion of your data from our database, email  privacy@freecycle.org and include the email address and username you use for your Freecycle account.

Please remember that the Freecycle Town moderators and Help Teams are volunteers who do this in their spare time and allow them some time to respond to your message.

Haven't heard back from us?

If you've reached out by clicking the green question mark to send a message or via email for help with your Freecycle account, but haven't received a response from us, please take a look in your Spam folder. If you find our emails there, mark each of them as Not Spam, which will move them to your inbox. From there, you can read, reply, and safely delete them.

Our snail mail address is The Freecycle Network™, P.O. Box 294, Tucson, AZ 85702. It may take a while to receive a response.