My Account Was Deleted

If you aren't able to log after trying our recommendations for login issues, your account may have been auto-deleted by your email provider.

This usually happens because your email provider marked Freecycle emails as spam—sometimes without you knowing. When that happens, your provider may tell our system to stop sending you emails. This can lower your email settings automatically and, over time, may lead to your account being deleted.

What to do:

• Contact the Help Team: Click the green question mark at the bottom of any Freecycle page and provide your username. They’ll try to restore your account.
• If your account can’t be restored, you’ll need to sign up again and re-join your local Town. You can reuse your email and username but should choose a new password.

To help avoid this happening again:

• Add no_reply@freecycle.org to your contacts/address book.
• If Freecycle emails end up in your spam folder, mark them as "Not Spam" so they go to your inbox.
• When deleting Freecycle emails, delete them normally from your inbox. Don’t use the "Spam" button to get rid of them.