Problems getting into Modtools

If you are having trouble getting into Modtools, here are some things to try:  

There are a few ways to get to Modtools. If one isn't working for you, try the others:

  • Click the M icon on the main Freecycle website and select the name of your town. Make sure you're logged in.
  • Go directly to modtools using this URL:
  • Click on a link in a pending member or post email.
  • If you used a bookmarked URL, please try the methods above. If one of them works, you'll need to reset your bookmark.
  • If you have another device, please try that to see if it makes a difference.

Still can't get in?

Clear the Freecycle cookies from your browser and try again.

Seeing a blank page? Make sure your browser is Javascript-enabled. Without Javascript you won't see anything but a blank page. Here's how to check in Chrome and Firefox. 


  1. Open Chrome on your computer
  2. Click. Settings.
  3. Click Security and Privacy.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.


  1. On the web browser, click the Firefox menu and select Options.
  2. In Options window, select the Content tab.
  3. Mark the Enable JavaScript checkbox.
  4. In Options window, click on the OK button to close it.
  5. Click on the Reload current page button on the web browser to refresh the page.

If you continue to experience issues, click the orange question mark at the bottom-right of any Modtools page or send an email to and give us the following info:

  • Which of the methods above you tried to access Modtools
  • If you clicked on a link and couldn't get in, the URL you clicked on
  • What you saw on screen for each method, including any error messages you saw
  • What device(s) and operating system/version(s) you used

Last updated September 13, 2022

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