Reported Issues with Freecycle.org

Here's our current list of reported issues. We are updating this list as things change.

As a nonprofit organization that is run almost entirely by volunteers, we have to make hard decisions about where to focus our limited development resources. We appreciate your patience as we work our way through the issues and requests for changes.

MAY 3 2024: MEMBERS RECEIVING SPAM MESSAGES. Click this link for details: https://freecycle.helpscoutdocs.com/article/327-spam-email

Making and Editing Posts

• Including Photos in posts    
  • RESOLVED. Some members experience intermittent issues with uploading photos when making posts. Our team is working on resolving this as its top priority. Click here for more information (1389, 1286)
  • Photos don't appear in the post in the order in which they were uploaded (1286)
  • Some members are not able to drop and drag photos. Try this: Upload photos instead, or try using a different device to make the post. (1763)
  • Photos cannot be included in Wanted posts. This is being considered as a future feature. (548)
• Don't see the Make a Post button: This could be one of a few things:
  • If you are using a phone, turn the phone sideways so that you can see more of the screen. You should now be able to see the Make a Post button. (2257)
  • You are not a member of any Freecycle towns yet. Check your My Towns page to see if you are a member of any towns. See this page for how to join a town: Join a Town
  • You are not logged in. Click here to log in: https://freecycle.org/login

Online messaging

• Can't see the box to type a message or Send button. Zoom out in your browser to 100% or less. (1463)
• Time/date stamps are not showing on messages when using the Safari browser on all devices, and when using any browser on iPads and iPhones. Please try using a different browser or device. (1409).
• Not able to report another member. The Report Member link on a member profile is not currently working. To report a member, send a message to your town moderators and provide the other member's username and explain why you are reporting them. (1760)
• Not able to reply to a message about a post. It may be that the posting member has blocked one of the other members who replied to the post and this is stopping all messaging about that post. Please unblock the blocked member, reply to the member you want to communicate with, and then block the other member again. Here's more informaton on blocking and unblocking members. (2258)
• Photos cannot be included in messages. This is being considered as a future feature.

Search and Search Results

• Closed posts appear in search results. Clicking on a post that has been closed may result in a 410 error or a message that the post has been closed. This happens particularly with posts that had previously been edited and then closed. (1503)
• Some items that are visible on the Dashboard, My Posts or Town page, particularly new posts, are not included in search results. (1472)
• Items listed in a Digest email are not found in search or visible on Dashboard or Town page: Since posts in digest emails can be up to 24 hours old, there is a chance that the item has already been given away and the post removed.
• US state and Canadian province abbreviations entered in Find Towns search do not produce a list of Towns in the requested state or province. Try this: spelling out the full name of the state or province in the search box to see a list of all towns. (1462)

Viewing posts

• All posts for a Town aren't displaying on Dashboard, even when you click Load More multiple times. This is related to filtering and is particularly noticeable when you filter your Dashboard on a specific Town and that Town has only a small number of posts. A workaround is to view the posts directly on the Town page. (1352).
• No posts display on Dashboard, My Posts, or Town page. If you are using an older iPad, iPhone or Windows Vista or XP, See Operating Systems, Browsers, and Applications not working well.
• Clicking the "Show photos full size" link in the post details window doesn't enlarge the size of the photo. If the photo was below the maximum allowed size when uploaded, then it will be enlarged when the link is clicked. If it was already the maximum size, it cannot be shown any larger.

Member Accounts and Account Settings

• Signup: If you see a message that your username was not accepted when signing up, try tabbing or clicking into the next field to restart the username check. See this page for more information: Username not accepted for signup.
• Unable to log in after resetting password. See this page for more information.
• Member Since date is inaccurate. We are aware of this minor issue. (1184)
• "Password" error when making changes to settings to changes other than password. This may be caused by your password manager (particularly Last Pass) trying to insert a password automatically. Try disabling or logging out of your password manager and then changing your settings.
• Don't see a place to put a password when creating a new account? Try this: Close your browser tab and open an new one, then try signing up again.

Error Messages

• If you get an error message in the 500 range (500, 503, etc.), this is a code or server issue. Specifically, a 503 error is probably an indication that what you were trying failed because some part of the system timed out (database, email, etc). This is likely temporary. Please try again later. 
• Error messages in the 400 range usually mean that the post or member profile you are trying to view is no longer available, possibly because the post was closed or is awaiting approval by the Town moderators. You may also see the post details grayed-out. If you are clicking through from a Reply Online link in an email, try going to the Town page for the town the post was made in to see if the item is still available.

Alerts: The Alerts feature is currently online only. We are considering email alerts as a future feature (870)

Unsupported or problematic apps, operating systems and browsers: Please click here for more information.

Notes for Town Moderators

• The ability to send Town Notices (formerly Files) to all members of a Town group has been restored and mods find it works most of the time. Please make sure your Notice is created using plain text (no html) directly in the online form, is brief, and doesn't include attached documents. Another option is to create a post on your Town to communicate to members.
• Automatic file sending (for example, Welcome email when a new member joins) is working intermittently. (1461)
• It is not possible for a moderator to initiate a conversation with a member using My Messages This is by design. Mods who need to contact a member a Town should use Modtools to send the first message. You'll see that message and all replies in My Messages after that.

Last updated January 28 2034